The following return policy only applies to a sales agreement between AGUA by Agua Bendita and the Buyer, for purchases made through eu.aguabyaguabendita.com . Items purchased in physical stores or external / third-party retailers, cannot be returned online through this website. Items purchased online cannot be returned in physical stores.
• Currently we don't offer exchanges. However, you can return for a refund any Full-price items.
• Products in the "SALE" section or under “FINAL SALE” identification cannot be returned, refunded, or exchanged.
• All items must be returned in the original package, unused, unstained, unwashed, and with all tags.
• All swimsuits or bikini bottoms with signs of use without the hygienic liner will not be accepted nor refunded.
• Refunds are only issued for the item's paid price. Shipping costs and duties are non-refundable.
• Fill out this form, and our customer care team will get back to you within 1 business day.
• The return request must be placed within 30 days after the order is delivered. Thereafter, the return will not be accepted.
• The customer will assume all the expenses incurred to return the item(s) to the AGUA by Agua Bendita facility. This includes transportation costs, taxes or duties. Choose a carrier (e.g., DHL, FedEx, etc.), and ship the package to the following address: 5220 NW 72nd Ave #3, Miami, FL 33166, United States.
We recommend using a traceable carrier company for return. Please include your purchase's name and order number in the package.
• The customer has up to 7 calendar days to ship the package. Thereafter, the return will not be accepted. The tracking number and carrier company used must be provided to the customer care team at care@aguabyaguabendita.com
• The customer is responsible for the package until it is delivered to AGUA by Agua Bendita's facility. If the customer ships the return to the wrong address; the carrier loses the package; or there is no evidence of it being delivered to our warehouse; AGUA by Agua Bendita cannot be held responsible.
• AGUA by Agua Bendita will not accept under any circumstances any return packages shipped as "payment on delivery". If the customer ships a return on its own, all costs must be paid by the customer.
• The product will be subjected to an inspection to verify compliance with the terms described in this policy. Please keep in mind that we may refuse or delay returns if fraud or abuse is suspected.
• AGUA By Agua Bendita reserves the right to deny a refund if items have been worn, soiled, laundered or altered in any way.
• The refund will be issued within 15 days after the package has arrived at AGUA By Agua Bendita facility, and the customer will be notified once this happens.
• All refunds will be issued directly to the credit card used by the customer to place the order. Please keep in mind that, since the refund is executed, it may take up to 30 days for the bank to process the balance on your card.
If the payment method was PayPal, the refund will be issued to the customer's PayPal account and the balance will be available in up to 1 business day after the refund is executed.
For our European customers, and for costumers whose legislation recognizes statutory rights different from the above-stated, this International Online Return Policy does not limit your statutory rights, including your statutory right of cancellation, returns, or product’s warranty.
Feel free to contact our customer care team at care@aguabyaguabendita.com if you have any questions.
• The warranty as described below is subject to the limits and other herein described conditions, this warranty only applies to a sales agreement between AGUA by Agua Bendita and the Buyer, for purchases made through co.aguabyaguabendita.com
• Unless something different is specifically indicated in the portal in relation to a product, All AGUA by Agua Bendita's products are fully warranted to the original owner against defects in materials and workmanship. Warranty covers the defects resulting from defective parts, materials or manufacturing.
• The customer has up to 15 calendar days after the order was delviered, to make the request if the item presents any applicable fabric defect without being used. Thereafter, the request will not be accepted.
• The customer has up to 90 calendar days after the order was delviered, to make the request if the item presents any applicable quality defect as a result of being used. Thereafter, the request will not be accepted.
• After 90 days, AGUA by Agua Bendita may, but is not required to, attempt to assist with repairs, including providing a replacement for some parts such as lost buttons, zippers, snaps, and laces, to the extent that these repair services are subject to the analysis of each case by the area in charge. However, a product replacement or refund will not be providad after 90 days.
• You may place the warranty request at care@aguabyaguabendita.com providing the following information:
- Name and last name.
- Order number.
- Pictures of the items showing the defect.
- What solution would you prefer: refund, an exchange (subject to availability), or store-credit.
Our customer care team will get back to you within 1 business day.
• Any warranty claim must be analyzed by the area in charge, which will determine the origin or not of the same, after analyzing the property object of the claim, and will be given the answer within a term of fifteen (15) business days.
• You may request a warranty if the item presents any of the following criteria of non-conformity in quality:
1) Non-conformity in the stamping:
- Bad stamping.
- Moved or overlaid print.
- Stamping with voids.
- Print with spots.
2) Non-conformity in the confection:
- Broken or perforations.
- Loose seams.
- Collected seams.
- Elastic without adjustment.
- Elastic gathered.
- Measurements that do not fit the size.
- Threads busted.
- Defective snaps or zippers.
- Seamless seams.
3) Non-conformity on the fabric:
- Motes.
- Color migration.
- Solid fabric.
- Burst fibers.
For all other cases, and after determining the origin of the warranty service, it will be addressed through repair.
AGUA by Agua Bendita reserves the right to replace the defective product or its component with a free-of-defects equivalent thereof, provided that such equivalent ensures functionality equal to or higher than the original product or component. The replaced defective product or components shall become the property of AGUA by Agua Bendita.
The rights granted by this Warranty shall not include the right of the Warranty beneficiary to claim any lost profits in connection with defects of the product. AGUA by Agua Bendita shall not be held responsible for any material losses caused by the defective product.
Warranty exclusions
Damage occurred due to normal or extended wear, an accident, improper care or negligence on the part of the owner are excluded from this warranty, in any of those cases at our discretion we will repair the product for a charge that we deem to be reasonable, or we will notify you to inform you that we cannot be repaired it. AGUA by Agua Bendita reserves the right to charge the Warranty beneficiary with the costs of service, transportation, insurance and customs clearance if the defect does not fall within the scope of this Warranty or the product has not been proven defective.
The warranty does not cover:
• Regular deterioration or parts of limited regular functionality due to natural wear and tear.
• Damages resulting from incorrect usage, or incorrect care, regarding the care specifications attached to the product, and on the product page on the website.
• Damages caused by third-party interventions or alterations, acts of nature such as floods, fires, other natural disasters, wars, unexpected events, or other external factors.
• Defects resulting from the usage of improper or non-genuine supply materials.
• Damages due to the user's fault or lack of knowledge.
Feel free to contact our customer care team at care@aguabyaguabendita.com if you have any questions.